Shipping & returns
Items will be carefully packaged and boxed Mondays and Tuesdays for Wednesday shipping. Orders placed after Tuesday will ship the following week so that your package won't sit in a warehouse over a weekend. We work exclusively with USPS to ship your purchases using Priority Mail. During winter months heat packs are complementary depending on the temperature in the city of destination. If your area is experiencing extreme temperatures we will wait until weather gets a little bit warmer or colder to ship out your package. Depending on your location in the United States it may take 1-3 days for you to receive it. Shipping for all plants is $12.
All sales are final. We are very lenient and willing to help you with any problems that may arise with your order. Please send all inquires to [email protected] within 24 hours of receiving your order. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
TREES AND SHRUBS
Trees and Shrubs are guaranteed for 30 days from the date of purchase. No returns will be accepted on landscaper transactions, special orders or on plants that have been discounted. Trees and Shrubs that are returned can be exchanged for a new one, or for store credit. After the 30 day threshold has passed, trees and shrubs can be exchanged for half credit up to 90 days.