Hi there! We’re so sorry to hear about the thrip damage on your Schefflera. We work hard to minimize pest issues in our shop by releasing beneficial insects throughout our plant collection every two weeks, but we understand how disappointing this experience must be.
We truly appreciate your feedback and want to make this right — we’ll be issuing a full refund for your plant, as you deserve to feel completely satisfied with your purchase. Thank you for giving us the chance to make it right, and we look forward to earning your trust again in the future!